Privacy Policy

Protection of personal data

Personal data is the data that Eesti Juveel collects in order to provide a better service, identify a person or contact a person to resolve questions.
Eesti Juveel is obligated to protect the personal data and privacy of our customers and users. Eesti Juveel's online activities are in accordance with all relevant activities and relevant European Union legislation and the laws of the Republic of Estonian, including Regulation (EU) 2016/679 of the European Parliament and of the Council. Eesti Juveel takes all precautions (including administrative, technical and physical measures) to protect the collected personal data. Only authorized persons have access to modify and process the data.

Security

All personal data that is gathered in the course of visiting Eesti Juveel's website, will be treated as confidential information. An encrypted data communication channel with banks ensures the security of the purchaser's personal data and bank details.

Eesti Juveel implements all security measures (incl. physical, IT and organizational) to protect the personal data processed. Only authorized persons have access to personal data, and the personal data of all Eesti Juveel's clients are treated as confidential information.

What data is collected?

Information that you provide when registering as a user of the e-shop (incl. first and last name, email address, postal address, purchase history);
information sent by email that you provide to us when ordering goods/services;
any other information you provide to Eesti Juveel.

The following non-personal data is collected about the visitor:

Information about the use of the e-shop (incl. IP address, geographical location, browser type and version, operating system, reference source, length of visit, page views, website navigation, time and date of visit, and other statistics. In addition, we may use third-party services such as Google Analytics, Facebook Pixel to collect, track and analyze information about your activities in our online store, including information about products and services purchased from us.

In the case of legal entities, we collect the following data: company name, registration number, VAT registration number, postal address, e-mail address, names of the contact persons representing the company and their e-mail addresses and telephone numbers.

When paying for services via credit card or bank link service, only Maksekeskus AS has access to bank card information and bank details, which only issues information about the success of the payment to Eesti Juveel. In terms of banking services related to installments, our partner is ESTO AS.

Use of Personal Data

Eesti Juveel may use your personal data for the following purposes:

for completing the contract of purchase and sale;
to manage our website and make it better for customers;
to enable customers to access and use the services of the online store;
to ship the purchased products by sharing delivery address with logistics partners;
for sending notices and invoices;
for receiving payments;
to send information to customers by e-mail;
to deal with inquiries, feedback and complaints about our goods that you have provided;
to send clients emails about our new products, special offers or other information that we think might interest our clients using the email address provided;
to ask client's permission to use/share their shopping experience in order to improve our marketing or selling practices.

How long will the collected data be stored?

The data of persons who have registered as a regular customer of Eesti Juveel are stored indefinitely. The non-personalised technical data collected on the website is stored indefinitely.
Personal data related to personalized inquiries and/or transactions are stored for up to 7 years from the last interaction with the service provider due to the obligation to prove transactions in the Accounting Act.
Interaction is considered to be, among other things, responding to direct marketing by clicking on a link.

To whom can the collected data be transmitted?

Eesti Juveel is accountable for managing personal data. Personal data processed by Eesti Juveel may be transferred without the consent of the person only to an institution or person who has a direct legal right (for example, a court or a person conducting pre-trial proceedings) and a justified need to own it.
Personal data processed by customers in the framework of purchases are treated as confidential and the right to process, issue or transmit such data is the sole responsibility of the data owner (customer).
At the request of Eesti Juveel's client, Eesti Juveel provides technical assistance in data processing, but this does not change the ownership and liability relationship of the data.

If the client who has joined the loyalty program has given the respective consent, Eesti Juveel may disclose the customer's e-mail address to the cooperation partners in order to better serve the client. All customers have the right to withdraw their previously given consent at any time.

What rights does a person have to the data collected?

Webpage visitors have the right to access, rectify and terminate the processing of their data.

A customer registered in the online store has the opportunity to view their personal data, which we have saved to provide a better online shopping experience, in the "GDPR Tools" section of the shop's account management environment. If the personal data is not accessible or published on the website, a request for obtaining or correcting the data should be submitted in a way that allows us to identify the person. If possible, the data will be corrected within 7 working days.

A customer who has joined the loyalty program has the right to access, change/correct their personal data in Eesti Juveel stores or by sending an inquiry to the email address myyk@juveel.ee.
If you want to opt out of direct marketing offers, you can do so instantly via the link at the end of each marketing email sent. The change will take effect immediately.
If there are no longer legal grounds for processing, disclosing or granting access to personal data, the termination or deletion of the data, the disclosure or the termination of access to the data can be demanded. To that end, an application should be submitted in a way that allows identification of the person.

The customer has the right to demand the termination of the processing of customer's personal data, the correction of customer's personal data or deletion of his personal data at any time. Eesti Juveel performs the relevant operation within three working days from the submission of the written application by the client.

If the client finds that his rights have been violated in the processing of personal data, he has the right to turn to Eesti Juveel, the Data Protection

Privacy Policy Terms and Changes

By using Eesti Juveel's website, you have read and agreed to these terms and conditions. We reserve the right to change the general terms and conditions of the privacy policy if necessary, by notifying all related persons.

If you have any questions or concerns about the privacy policy or data processing, please contact us at myyk@juveel.ee.